Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- KP
- AM
- BFBeth F., Big Stone Gap, Virginia
“Whether it is a question about the auto policy, the home policy or just adding or removing vehicles we get great service. Heather answers any and all of our questions and takes the time to explain it all. We are very very pleased with our coverage and the service we receive.”
- JP
- SB
- MPMyra P., Big Stone Gap, Virginia
- JGJeremy G., Big Stone Gap, Virginia
- AP
- CB
- RBRobert B., Big Stone Gap, Virginia
- ELErnie l., Big Stone Gap, Virginia
“I called the big stone Gap office had to leave a message my bank card had expired I was scared to death my insurance was gonna laps so I’m sitting in my car freaking out not knowing if my payment had lapsed and then my phone rang & it was Heather returning my call that I knew wasn’t gonna happen because I called at 4:58. And Heather then explained to me how she could not leave her post as long as there was a message or e mail to answer I knew then I was talking to the insurance angel very kind , polite , & very courtease while being very professional she took care of my insurance only had to pay late fee the call I dreaded to make turned into a pleasant experience wish all employers could find workers dedicated like Heather .. Call or look up the cGroupe insurance ask for Heather see for yourself and save some money too”
Brittany S., Big Stone Gap, Virginia“I have had Erie Insurance for many years, but I just recently had to file my first claim with them after my vehicle broke down and I had to be towed home. I called the Big Stone Gap office and was told exactly what to do to start my claim. The whole process took less than a week to file my claim, get approved, and receive my check in the mail. I was shocked at how fast it all worked! Erie is definitely the best insurance to work with. I love that when I call, I get to talk to the same people, whether it be my agent, Josh, or one of the other office workers. They always make me feel like comfortable and are so helpful in anything I need!”
- MHMule H., Gate City, Virginia
- BGBeverly G., Gate City, Virginia
- JPJessica P., Gate City, Virginia